Onsite IT Support FAQs

Onsite IT support covers technical work that must be completed at a physical business location, including diagnostics, hardware replacement, installations, cabling, equipment checks, and other field tasks.

Smart Hands gives your remote IT team qualified onsite assistance for physical tasks such as power cycling, visual inspection, cable tracing, port testing, equipment replacement, and guided troubleshooting.

Yes. Cartennas supports individual service calls as well as recurring needs, multi-location programs, and nationwide projects.

Cartennas provides onsite IT support across all 50 states and Washington, DC, covering 5,115 service locations.

Yes. Flex supports on-demand service without a monthly subscription. Cartennas also offers recurring and custom multi-location programs.

Yes. The applicable service pricing is confirmed before a technician is dispatched for an approved work order.

No. Technical labor is separate from materials, replacement parts, equipment, permits, lifts, and other project-specific costs unless the approved quote expressly includes them.

Provide the service location, work summary, equipment details, access requirements, preferred schedule, local contact, and any technical instructions or documentation relevant to the work.

Yes. Cartennas coordinates hardware rollouts, refreshes, installations, relocations, surveys, and other onsite work across distributed business locations.

Existing customers can use Advantage™ to create and track work orders and review service information for their organization.